Zaumu Platform Privacy Commitment

A Covenant of Digital Trust

At Zaumu, we recognise that your personal and professional information represents the essence of your creative identity and business integrity. This Privacy Policy articulates our solemn commitment to protecting your digital footprint with the same care we would extend to our own confidential matters. It outlines how information flows through our marketplace, the safeguards surrounding that data, and the control you maintain throughout your journey with us.

The Information We Steward

When you entrust us with your details—whether as a Creator showcasing your talents or a Brand seeking creative partnerships—we collect only what is necessary to facilitate meaningful connections while protecting your privacy. This includes the professional information you deliberately share through your profile: contact details that enable collaboration, portfolio pieces that demonstrate your capabilities, and verification documents that establish your legitimate presence on our platform.
Our systems automatically gather certain technical information to ensure seamless operation—device characteristics that optimise your display preferences, access timestamps that help secure your account, and interaction patterns that allow us to improve your user experience. When you connect third-party services to enhance your profile, we receive only the information you explicitly authorise those services to share.

The Purpose Behind the Data

Every data element we collect serves a deliberate, transparent purpose in service of your professional aspirations. Your contact information creates vital lines of communication between collaborators, while your creative portfolio tells the story of your capabilities to potential partners. Financial details exist solely to facilitate secure transactions, and verification documents maintain the integrity of our marketplace.
We analyse usage patterns not to intrude upon your privacy, but to refine the platform's functionality—ensuring the tools you need appear where you expect them, simplifying complex workflows, and eliminating friction points in your creative collaborations. This continuous improvement process always respects the boundary between helpful insight and personal intrusion.

Your Data, Your Control

You maintain sovereignty over your information through intuitive account controls. At any moment, you may review the complete record of data we hold, update outdated details, or correct inaccuracies through your personalised dashboard. Should you choose to remove certain information, we will honour that decision immediately, acknowledging only that some deletions may impact your ability to utilise certain platform features.
For those moments when you wish to pause rather than sever connections, we offer granular preference settings that determine what appears in public profiles versus what remains visible only to confirmed collaborators. These controls extend to notification preferences, allowing you to shape both the frequency and channels through which we communicate.

The Guardianship of Information

We protect your data with a layered defense strategy that evolves to meet emerging threats. Encryption transforms sensitive details into unreadable code during transmission and storage, while access controls ensure only authorised personnel encounter your information—and only when necessary to resolve specific issues. Regular security audits test our defenses, with independent experts evaluating our systems' resilience against potential breaches.
When sharing data with trusted service providers who assist in payment processing, customer support, or technical infrastructure, we bind these partners to contractual obligations that mirror our own privacy standards. They receive only the minimum information required to perform their discrete functions, with clear prohibitions

Data Retention Principles

We preserve your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by professional standards and legal obligations. Inactive accounts enter a sunset period before scheduled deletion, with advance notifications providing opportunities to preserve important materials. Financial and other statutory records maintain a longer retention schedule to comply with regulatory requirements, always secured with the same rigorous protections as active accounts.
Should you decide to conclude your Zaumu journey, we will honour your request for account deletion while retaining only what the law requires us to preserve. Even these necessary remnants receive ongoing protection, isolated from active systems and accessed only under exceptional circumstances.

Young Creators' Privacy

Our platform exists to serve professional collaborations, and as such we do not knowingly collect information from individuals below the age of majority. Should we discover such information has been inadvertently provided, we will take immediate steps to remove the data and terminate the account while notifying guardians where appropriate.

Evolving Our Commitment

As technology advances and privacy expectations mature, we will periodically refine this policy to reflect higher standards of care. Significant changes will prompt direct notifications to all users, with clear explanations of what modifications mean for your experience. Your continued use of the platform after such updates signals acceptance, though we will always honour the privacy preferences you established under previous versions where possible.

A Partnership in Protection

Privacy thrives through shared responsibility. While we implement robust technical safeguards, we invite you to contribute through strong password practices, careful management of access credentials, and prompt reporting of any suspicious activity. Together, we maintain the secure environment that makes creative risk-taking possible.

Reaching Our Privacy Stewards

Should questions arise about these practices, or if you wish to exercise any of your privacy rights, our dedicated team stands ready to assist. Contact us at support@zaumu.com or through our registered office address for personalised attention to your concerns. We pledge timely, thoughtful responses to all inquiries, because protecting your privacy isn't just our policy—it's our privilege.

In Closing

This document represents more than legal compliance; it embodies our philosophical commitment to building a marketplace where creative professionals can connect, collaborate, and thrive without compromising their personal boundaries. Thank you for entrusting us with your information—we will continue earning that trust every day.